As Industry 4.0 bridges the gap between physical and digital worlds, the ability to remotely monitor assets in real-time is increasingly possible. In combination with the Industrial Internet of Things (IIoT), new methods of communication have been formed in the fourth industrial revolution to develop predictive maintenance capabilities. Real-time data becomes available to optimize the lifecycle of equipment, increasing customer-to-consumer interaction.
As artificial intelligence, machine learning, and IIoT continue to advance, the distance barrier between technical experts and customers slowly recedes. This new wave of digital transformation enhances productivity and optimizes operational processes, as Adaptec’s customers can leverage experts to attempt issue resolution without dispatch. Technicians can provide support and advice concerning the installation, repair, and maintenance of electric components, equipment, and devices used for automated industrial operations.