Service & Support Overview

Best-in-Class Nationwide Industrial Service

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Field Technicians

located across the country

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Customer Sites

serviced nationwide

/7

Emergency Service

live help-line available

Where Peace-of-Mind Takes Shape

Reliable technicians equipped with the skills and confidence to keep your systems running.

Core Service Offerings Breakdown

CORE SERVICE OFFERING

Inspections, Repairs & PMs

Adaptec provides preventative maintenance, inspection, and repair services that help manufacturers reduce downtime, improve equipment reliability, and extend system life. From identifying early-stage issues to completing critical repairs, our technicians support industrial operations with responsive service across integrated automation and material handling systems.

Preventative Maintenance Evaluations

Mechanical & Electrical Repairs

OEM-Aligned Service Expertise

Operational Performance Support

CORE SERVICE OFFERING

24/7/365 Emergency Service

Unexpected downtime can disrupt production, delay shipments, and create costly operational setbacks. Adaptec’s 24/7 emergency service team responds quickly to equipment failures and urgent system issues, helping manufacturers restore operations safely and efficiently across robotics, controls, conveyors, and integrated technologies daily.

Rapid Response Support

Minimized Downtime Impact

Multi-Site Support

24/7 Dispatch Phone Line

CORE SERVICE OFFERING

FANUC Robot Training Courses

Adaptec’s FANUC robot training courses help operators and technical staff build confidence working with robotic systems. Through hands-on instruction and real-world application training, teams gain the knowledge needed to operate equipment safely, troubleshoot issues faster, and support long-term system performance.

Hands-On Operator Training

FANUC-Focused Expertise

Mechanical, Electrical & Programming Classes

Improved Internal Confidence

Equipment We Service

Integrated conveyor service support for systems used in manufacturing, packaging, warehousing, and material movement applications. Adaptec helps maintain reliable product flow, reduce downtime, and improve overall operational efficiency across conveyor-driven environments.

Key Capabilities
  • Conveyor preventative maintenance, inspections and repairs
  • Belt, motor, and drive support
  • Integrated controls troubleshooting

Service support for overhead crane and lifting systems used in demanding industrial environments. Adaptec helps improve equipment reliability, operator safety, and lifting performance through inspections, repairs, and maintenance support.

Key Capabilities
  • Crane inspections and maintenance
  • Hoist and lifting equipment repairs
  • Mechanical and electrical troubleshooting

Support services for pallet racking and warehouse storage systems designed to maintain safe, organized, and efficient storage operations. Adaptec helps facilities identify damage, improve storage functionality, and support long-term warehouse performance.

Key Capabilities
  • Rack damage assessments
  • Storage system inspections
  • Warehouse layout support

Service and support for FANUC robotic systems across manufacturing and material handling environments. Adaptec helps maintain robotic performance, improve reliability, and reduce unplanned downtime through responsive technical support and maintenance services.

Key Capabilities
  • Robotic system troubleshooting
  • Preventive maintenance support
  • FANUC Robotics Certified Servicing Provider (CSP)
Industrial manufacturing equipment at Adaptec Solutions facility.

Stretch wrappers help protect products, improve load consistency, and keep end-of-line operations moving efficiently. Adaptec provides service and support for stretch wrapping systems to help facilities reduce downtime and keep packaging operations running smoothly.

Key Capabilities
  • Wrapper inspections and repairs
  • Film delivery system support
  • Performance and uptime optimization

Vertical reciprocating conveyors play an important role in safely and efficiently moving materials between levels within a facility. Adaptec helps keep these systems running reliably through responsive service and repair support that helps operations maintain safe and consistent material flow.

Key Capabilities
  • Lift system inspections
  • Mechanical and controls repairs
  • Safety and operational support

FANUC ASI + CSP Certified Expertise

Adaptec is proudly a part of the 2% of FANUC Authorized System Integrators with a Certified Servicing Provider (CSP) status in North America, awarded to those who meet the highest standards for training and service.

Improper maintenance can lead to premature wear, loss of accuracy, and costly downtime. Adaptec’s FANUC-trained, master-certified technicians perform maintenance to manufacturer specifications, with the experience to identify issues beyond routine service and keep your system running reliably.

Frequently Asked Questions About Our Service Offerings

Adaptec services a wide range of industrial equipment including robotics, conveyors, cranes, lifting equipment, controls systems, and material handling technologies. Our team supports both standalone equipment and fully integrated systems.

No. We service both Adaptec-integrated systems and equipment originally installed by other providers or OEMs.

Yes. Adaptec offers 24/7 emergency service support to help respond to unexpected equipment failures and critical operational issues.

Yes. Our preventive maintenance services help identify issues early, reduce unplanned downtime, and extend equipment life.

You can contact Adaptec through our website contact form found at the bottom of this page, by phone through our service line (866-229-5065), or by reaching out via our dispatch email (dispatch@wordpress-511412-3788718.cloudwaysapps.com) to schedule support.

Let’s Connect

Get in touch for an introductory call with our team.

Fill out the form or call (800) 724-5794