24/7/365 Support – Nationwide
Adaptec’s expanded lifecycle services capabilities leverage technology to improve customer experience, providing customers with analytics to better manage lifecycle equipment.
Nationwide Support Services 24/7/365
Your customers rely on your product guarantees. You can rely on Adaptec Solutions to support your guarantees. With over 130+ service technicians strategically located across the United States, Adaptec is available 24/7 to provide mechanical, electrical, robotics, and/or material handling service and installation support.
Adaptec Standardized Mobile Service Processing Platform
Our new service software, powered by eLogic, provides a standardized mobile processing platform allowing our field service technicians to easily capture asset data, work order details, inspection/PM details and send key information back to the office for review and further product lifecycle support. Enhanced ability to manage all customer requests from remote support cases to dispatched work orders allows effective coordination of customer issues to resolution driving a seamless customer experience.
Efficient service administration from intelligent scheduling based on technician skillsets, certifications, customer requirements and geography free up our team to focus on what matters most – our customers. In addition, our remote services provide customers with the ability to leverage experts to attempt issue resolution without dispatch, where applicable, using available IoT technology. This technology provides our customers with electronic delivery of inspection/PM reports/work orders, analytics, easy dispatching and more.